Questions we actually get.

Luggage is weighed and charged at the park on the day, not booked online, and carriage always depends on space. The allowance and the excess rate are in the baggage policy.

Older children need a paid seat of their own. A small child may travel free on an adult's lap — ask at the park which applies to yours. Book the child a seat if you would rather not hold them for the whole trip.

Yes, any time before the coach departs and before you have boarded. A booking can be moved to another departure once. A refund is credited to the wallet on your account straight away, not reversed to the card — how much comes back depends on how far ahead you cancel.

Coaches leave on time. If you miss yours, come to the counter — we will put you on the next available departure where there is space.

Your booking reference and the ID you booked with. A screenshot of the ticket is fine — you do not need to print anything or be online at the gate.

Yes. Put their name on the passenger details so it matches the ID they will bring. The ticket goes to whichever phone number and email you enter.

Call us as soon as you notice, with your booking reference and the trip date. Anything left aboard is taken off at the destination park.